Advanced Medical Support Assistant (AMSA)

Location: Dayton VA Medical Center, 4100 West Third Street, Dayton, OH 45428 | Schedule: Monday to Friday, generally 8:00 AM to 4:30 PM | Employment Type: Full-Time | 1-Year Contract | Contract Period: October 19, 2026 to October 18, 2027 | Compensation: $28.00/hour ($22.08 base wage + $5.92/hour Health & Welfare) | Work Arrangement: 100% On-Site | Start: contingent on contract award

Make an Impact Supporting Those Who Served

West End Workforce is seeking Advanced Medical Support Assistants (AMSAs) to support the Veteran community at the Dayton VA Medical Center.

This is an opportunity to put your healthcare administrative experience to work in a role that directly supports Veterans and the clinical teams caring for them.

As an AMSA, you will serve as an important connection point between patients, providers and the broader care team. You will coordinate appointments, manage patient information, support clinic operations and help ensure Veterans can access the care and services they need.

What You'll Do

• Schedule, cancel and reschedule patient appointments and consultations in accordance with VA scheduling guidelines.
• Serve as an initial point of contact for patients, clinics, call centers and healthcare teams.
• Answer phones, greet patients and route messages to the appropriate clinical or administrative staff.
• Review and monitor consults, appointment requests, recall lists and return-to-clinic requirements.
• Coordinate scheduling changes involving appointment times, dates, locations or providers when clinic access needs change.
• Verify and update patient demographics and insurance information at each applicable interaction.
• Explain insurance information requirements, collect and scan coverage documentation and identify third-party insurance.
• Monitor appointment requests and patient information from multiple electronic sources.
• Enter and track no-show information and other required scheduling documentation.
• Assist with administrative coordination related to emergency and non-emergency transfers to VA facilities or private hospitals.
• Provide information regarding beneficiary travel processes and assist with applicable travel voucher procedures.
• Participate in daily team huddles and weekly Patient Aligned Care Team (PACT) meetings.
• Support clinical areas, community clinic operations and inpatient units as assigned.
• Maintain strict compliance with VA privacy, HIPAA and information-security requirements.
• Use electronic health records, scheduling systems and other computerized healthcare applications accurately and efficiently.

What We're Looking For

You may be a strong fit if you have:

• Two or more years of healthcare administration, medical scheduling, patient access or related experience; OR
• A certification or educational credential from an accredited institution related to medical administration.
• Experience working in a medical office, hospital, clinic or other healthcare setting.
• Strong scheduling, organization and data-entry skills.
• Working knowledge of medical terminology and medical records.
• The ability to manage multiple priorities in a busy patient-facing environment.
• Excellent spoken and written English communication skills.
• Strong professionalism, judgment and attention to detail.
• Permanent authorization to work in the United States without sponsorship.

Previous VA or federal healthcare experience is a plus, particularly experience with systems such as VistA, CPRS or other electronic health record and patient scheduling platforms.

Additional Requirements

Selected candidates must be able to meet applicable VA and federal contract onboarding requirements, which may include:

• Tier 1 / low-risk background investigation.
• PIV identification and credentialing requirements.
• E-Verify employment verification.
• Required VA privacy, HIPAA, ethics, security and electronic health record training.
• Required proof of immunizations and health-clearance documentation, including applicable MMR, hepatitis B, varicella, tuberculosis and influenza requirements.

This position is fully on-site and does not offer telework.

Compensation & Benefits

• $28.00/hour total compensation rate
• $22.08/hour base wage
• $5.92/hour Health & Welfare fringe benefit
• Health & Welfare benefits administered in accordance with applicable contract requirements and benefit elections.
• 11 paid federal holidays
• 40 hours of PTO
• Full-time, consistent weekday schedule.
• Opportunity to support Veterans and the healthcare professionals who serve them.

The initial contract period runs from October 19, 2026 through October 18, 2027, with the potential for an additional contract extension if exercised by the government.

Interested?

If you have experience in medical administration, patient scheduling, healthcare coordination or patient access and want your work to have a meaningful impact, we'd love to hear from you.

Apply today to join a team supporting the Veteran community in Dayton.

West End Workforce is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other protected status under applicable law.